Violations and appeals across 27 video generator policies
27 of the 27 tools address violations and appeals in their own policy text. The most common label is “No appeal stated”, carried by 19. Each row below quotes the first statement read on the field; the full quotes are on the tool pages. As of 2026-09-25.
| Tool | Label | What the text says |
|---|---|---|
| Adobe Firefly | No appeal stated | Accounts can be disabled for any violation of the guidelines |
| Arcloop | No appeal stated | Sanctions run from a warning to termination and frozen credits |
| Character App | Appeal published | Zero-tolerance violations mean immediate permanent termination |
| Dreamina | No appeal stated | Accounts can be suspended or terminated, with or without notice |
| Google Flow | Feedback only | Failed generations are not charged credits |
| Grok Imagine | No appeal stated | Violations can lead to action up to suspension or termination |
| Hailuo AI | No appeal stated | Content can be removed and access suspended or terminated for any reason |
| HeyGen | Appeal published | Violations can mean removal, notice, suspension or a report to authorities |
| Higgsfield | No appeal stated | Objectionable content or output can be removed or refused |
| invideo | No appeal stated | Content can be removed and accounts throttled, suspended or terminated |
| Kling AI | Appeal published | Account suspensions and deletions can be appealed to support |
| Krea | No appeal stated | Any listed violation is grounds for termination |
| LTX Studio | No appeal stated | Output can be deleted and accounts suspended or banned on a violation |
| Luma AI | No appeal stated | Accounts can be suspended or terminated at Luma's sole discretion |
| Midjourney | No appeal stated | Violations may lead to bans; Editor misuse means suspension or banning without refund |
| Moonvalley | Appeal published | Violations bring warnings, removal, restrictions or termination; repeats mean a permanent ban |
| OpenArt | No appeal stated | Accounts can be suspended or terminated at any time for a violation |
| Pika | Appeal published | Failure to follow the policy can mean a warning, suspension or termination |
| Pippit | No appeal stated | Accounts can be suspended or terminated with or without notice, for any reason |
| PixVerse | Appeal published | Sanctions run from a warning to a permanent ban |
| Runway | Appeal published | Automated and human review block harmful inputs and outputs |
| SceneMixer | No appeal stated | Violations lead to removal, suspension or termination |
| SkyReels | No appeal stated | Content can be removed or blocked at any time; accounts can be suspended |
| Story.com | No appeal stated | Accounts can be suspended or terminated immediately on a reasonable belief of breach |
| Synthesia | No appeal stated | Deliberate, repeated or high-risk breaches can lead to suspension or termination |
| Topview | No appeal stated | Suspected illegal activity or fraud means a permanent ban |
| Vidu | No appeal stated | Content is managed by automated identification plus manual review, with a complaint channel |
Inclusion rule. The 27 tools in the register. A tool whose text says nothing on the field is shown as not stated. Order. Alphabetical by tool name.
1What this field covers
Every text reserves the right to remove content and suspend or end an account. What separates them is whether they write down a way to appeal, and whether they say anything about credits when a generation is blocked.
Seven publish an appeal route, usually an email address. One says blocked generations are refunded, one says failed generations are not charged, and one says a ban for misuse comes without a refund.
2Labels on this field
- Appeal published: 7 tools
- Feedback only: 1 tool
- No appeal stated: 19 tools
3Tool by tool
- Arcloop — No appeal stated
- Character App — Appeal published
- Dreamina — No appeal stated
- Google Flow — Feedback only
- Hailuo AI — No appeal stated
- HeyGen — Appeal published
- Higgsfield — No appeal stated
- invideo — No appeal stated
- Kling AI — Appeal published
- Krea — No appeal stated
- LTX Studio — No appeal stated
- Moonvalley — Appeal published
- Pika — Appeal published
- Pippit — No appeal stated
- PixVerse — Appeal published
- Runway — Appeal published
- SkyReels — No appeal stated
- Story.com — No appeal stated
- Synthesia — No appeal stated
4Other fields
Minimum age · Violence and gore · Intimacy and romance · Depictions of minors · Real-person likeness · Real brands and trademarks